Why should we do a selected project NOW? What is deemed to be the problem from the customers’ perspective? What specific areas in the business should the team target for improvement? Have we created the need for change? Is there a shared vision? These are the basic questions that a project team needs to answer in order to ensure success. This one day class addresses these questions.
Arguably the most difficult stage in the problem solving spectrum is actually defining the product or service that is need of improvement. That is to say that the project team has actually uncovered an issue that is measurable, has high impact and is tied to the strategic initiatives of the company. With the problem and goal statements clearly defined, and the scope well understood the team has the basic foundation to move the project forward. That is not to undermine the importance of the required soft skills, change management, required to gain consensus and buy-in from the very start to ensure momentum and long term sustainability.
- Ideal sources for project ideas
- Differentiating between different types of customers
- Defining the customer CTQ (critical to quality parameter)
- Critical elements of a Business Case
- High level process mapping defining project scope
- Setting the stage for change (change management tools)
Who Should Attend
This course is open to managers, project leaders, single contributors in all functions compliance, finance, operations, vendor management, administration, marketing and quality who wish to build a portfolio of quality improvement skills. Content is suitable for participants new to the topic as well as those looking to update their skills. These sessions are designed as standalone learning experiences, designed to allow you to register for the topics most relevant to your personal circumstances.
Upon completion, you will:
- Define the project CTQ (the critical-to-quality element in need of improvement)
- Be able to develop robust business cases, articulating sense of urgency for need using measurable terms
- Develop effective teams that can act as effective problem solvers and change agents
- Leverage the Change Management tool kit to identify stakeholders, and potential risks to project execution
- Clearly define the scope of the project, mitigating risk associated with scope creep
About the Instructors
Sheila Shaffie is a co-founder of ProcessArc, Inc. a process engineering and data analytics firm. A sample list of the firm’s clients include: Exact Sciences, RW Baird, Thomson Reuters, CUNA Mutual, GMAC, and Associated Bank. Sheila worked for 10 years in quality and process management at three General Electric businesses – Plastics, Healthcare, and Capital. She has proven experience and knowledge in launching global quality initiatives and Lean Six Sigma process re-engineering. As a Director of Quality, she pioneered the usage of Lean and Six Sigma at GE Capital’s transactional environment. She holds an MBA from the University of Chicago and a B.S. in Chemical Engineering from the University of Waterloo. She is GE Lean Six Sigma Green Belt, Black Belt, and Master Black Belt certified.
Shahbaz Shahbazi is a co-founder of ProcessArc, Inc. A sample list of his clients include: Integra Life Sciences, US Bank, The PrivateBank, Shared Imaging and BETA Systems. Previously, he was a leader for General Electric’s Global Lean Six Sigma Quality organization focused on strategic business growth. As an expatriate based in Paris, France, he reformulated a sales and pricing strategy for a $250MM market and streamlined the commercial launch of new products. He has also led global customer satisfaction initiatives delivering significant measurable improvements in productivity by digitizing service delivery information. In his career he has trained and mentored over 90 Green Belts and Black Belts globally. Shahbaz holds a MBA from Rensselaer Polytechnic Institute, a Masters in Public Policy from the University at Albany, and a B.A. in French Literature and History from the College at Oneonta, State University of New York. He is Lean Six Sigma Green Belt, Black Belt and Master Black Belt certified.