Identify Optimal Solutions for Business Challenges and Ensure Long Term Sustainability of Improvements

How were the solutions identified? Post implementation of improvements did the team attain their goals? What is the team’s strategy to ensure long term sustainability of the improvements? What are the control plans? The tools required to identify an appropriate solution rely on the complexity of the problem. This one day class identifies the appropriate tools.

Issues related to cycle or response time can generally leverage a powerful Lean tool, Kaizen. More complex issues related to quality and product performance will need to rely on more advanced statistical tools like Design of Experiment (DOE) and/or regression. Regardless of the tool, the success of the team will be gauged by the benefits delivered post implementation of improvements. This course will help outline the tool kit available for solution identification, followed by a validation process which will include piloting the solution set. Once the improvement goals have been attained, the attendees’ attention will be focused on sustainability strategies and tools.


  • Selecting the appropriate tools given the problem statement (lean vs. six sigma tool kit)
  • How to prepare and conduct a Kaizen event
  • Lean tools for a Kaizen event
    • 5S, Line Balancing, VA, NVA, NNVA
  • High level overview of more advanced statistical tools to identify potential solutions
    • Regression, and DOE
  • Piloting strategies as a method to validate that solutions will attain required goals
  • Developing and implementing process control
    • Risk management, SPC charts, Poke Yoke, Control Plans

Who Should Attend

This course is open to managers, project leaders, single contributors in all functions – compliance, finance, operations, vendor management, administration, marketing and quality – who wish to build a portfolio of quality improvement skills. Content is suitable for participants new to the topic as well as those looking to update their skills. These sessions are designed as stand alone learning experiences, designed to allow you to register for the topics most relevant to your personal circumstances.

Upon completion, you will:

  • Use a Kaizen event to identify quick hit opportunities
  • Use Six Sigma’s statistical tools to identify process improvements
  • Use piloting as a method to ensure validity of improvement ideas
  • Prove that improvement goals have been attained
  • Develop control plans to ensure long term sustainability of improvements

About the Instructors

Sheila Shaffie is a co-founder of ProcessArc, Inc. a process engineering and data analytics firm.  A sample list of the firm’s clients include: Exact Sciences, RW Baird, Thomson Reuters, CUNA Mutual, GMAC, and Associated Bank. Sheila worked for 10 years in quality and process management at three General Electric businesses – Plastics, Healthcare, and Capital. She has proven experience and knowledge in launching global quality initiatives and Lean Six Sigma process re-engineering. As a Director of Quality, she pioneered the usage of Lean and Six Sigma at GE Capital’s transactional environment. She holds an MBA from the University of Chicago and a B.S. in Chemical Engineering from the University of Waterloo. She is GE Lean Six Sigma Green Belt, Black Belt, and Master Black Belt certified.

Shahbaz Shahbazi is a co-founder of ProcessArc, Inc. A sample list of his clients include: Integra Life Sciences, US Bank, The PrivateBank, Shared Imaging and BETA Systems. Previously, he was a leader for General Electric’s Global Lean Six Sigma Quality organization focused on strategic business growth. As an expatriate based in Paris, France, he reformulated a sales and pricing strategy for a $250MM market and streamlined the commercial launch of new products. He has also led global customer satisfaction initiatives delivering significant measurable improvements in productivity by digitizing service delivery information. In his career he has trained and mentored over 90 Green Belts and Black Belts globally. Shahbaz holds a MBA from Rensselaer Polytechnic Institute, a Masters in Public Policy from the University at Albany, and a B.A. in French Literature and History from the College at Oneonta, State University of New York. He is Lean Six Sigma Green Belt, Black Belt and Master Black Belt certified.

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