As questions have been coming in, we wanted to provide some frequently asked questions that may help you as you back up your email data:

 

Q: I don't use Outlook, but I use another email program that downloads my email. What can I do?

A: Other email programs should have a similar procedure for saving locally downloaded emails. Use the help tool within your email program to learn how to export or archive that mail.

 

Q: My .pst files are stored on my H drive. Are they still there? When can I get at them?

A: If your .pst files are stored on your H drive, then they are still on the H drive server and it is in the process of being restored. We don't have a time estimate on the availability of the H drive server at this time.

 

Q: I only used webmail to access my email. Will I be able to save my messages?

A: Unfortunately, no. The email storage servers were lost in the outage and we have had to create new ones which means that all mailboxes are empty.

 

 

We will continue to add to this document if more questions come in.  Thank you again for your continued patience.

 

If you have further questions, please contact the IT Help Desk at 414-277-7288.