The IT systems team has been working to complete the process of finalizing the configuration of the new email storage servers. We have been asking users to maintain the “temporary mailbox” status while we determined if data recovery on the old email storage would be possible and we have learned that we will definitely not be able to recover the old email. We apologize for the loss of data that some of our users have experienced and encourage all users to regularly back up and archive any emails that they feel are critical to maintain permanently.
Given the current status of the system, we are finalizing the procedures to transition all Outlook users to permanent mailbox status. This procedure will include a set of steps that each user will have to follow in order to update their computer’s Outlook status. This procedure will be published on Friday and the Helpdesk will be available to answer any questions that users may have regarding the process.
Thank you again to all of you for your patience and understanding while the team has worked through the process of restoring services to the university. Please feel free to post any questions you may have in the comments section.