The IT department has finished the migration process to the new mailbox servers and has made all of the new mailboxes permanent. Now that the server process is complete, each user can proceed to transition Outlook to use the permanent mailbox as well.


WARNING: Do NOT begin this process unless you have backed up any data that you wanted to keep from your local Outlook cache. You will be able to restore the backup files but not access the “Old Data” after this process is complete.


The process for doing this is explained in a series of 3 documents:

  • The first step should be completed by ALL Outlook users.
  • Step 2 should be completed by users who need to restore data from the backup file that they created recently.
  • Step 3 should be completed by users who have archived/saved information in .PST files.


The instructions have been written for both Outlook 2007 and Outlook 2010, which are the 2 versions that the university currently supports. Please use the appropriate directions for the version of Outlook that you have installed.


Step 1 – Connecting Outlook to your permanent mailbox:  Outlook 2007 and Outlook 2010

Step 2 – Restore data from export file: Outlook 2007 and Outlook 2010

Step 3 – Reconnect to archives within .PST files: Outlook 2007 and Outlook 2010


If you have any questions about the process, please contact the IT Helpdesk.