The one-day Problem-Solving Tools module presents an eight-step process covering basic problem-solving tools with a critical element - application of the tools. You will gain an understanding of the appropriate application and effective use of each tool. In addition, the tools will be practiced using real examples that you provide. Application of group decision making (brainstorming, multivoting and consensus) to identify and analyze problems will also be incorporated.

Prerequisite: Lean Overview

Topics include:

• Root Cause Analysis
• Identifying problems
• Analyzing problems
• Familiarization with Root Cause Analysis, Process Flowcharting, Pareto Chart, Fishbone Diagram, Histogram, Scatter Diagram
• Utilizing multiple tools on a single problem
• Application of the tools through an in-class, hands-on simulation

Upon completion, you will be able to:

• Effectively identify and select problems for resolution
• Select the most effective tool to use for specific problems
• Interpret the information gained from the tool to begin developing a corrective action plan