(1 videocassette ( 23 min.) + 1 facilitator's guide + 1 workbook.) 3000V
CorVision [distributor] ,1994.
Change masters: putting the theory into action produced for Encyclopaedia Britannica Educational Corp. by Chuck Olin Associates.
(1 videocassette ( 42 min.)) 3006V
The Corporation,1987.
Shows how Hewlett-Packard, Security Pacific Bank, and the Stanley Works have refocused their business and personnel strategies by using the concepts developed by Dr. Rosabeth Moss Kanter.
Change masters: understanding the theory Rosabeth Moss Kanter ; produced for Encyclopaedia Britannica Educational Corporation by Chuck Olin Associates, Inc.
(1 videocassette ( 28:18 min.)) 3007V
Encyclopaedia Britannica Educational Corp.,1987.
The customer is always Dwight: how to achieve 100% quality the first time, every time / features Andrew Sachs ; editor, Martyn Stretton ; written by John Lloyd ; director, Graeme Garden.
(1 videocassette (22 min.) + 1 guide) 3008V
Video Arts Limited,c1988
Discusses how to achieve 100% quality in all areas of work; not just production but sales, accounts, distribution, administration--every department or section of the organization--by using "Process Management" to get things right the first time.
The Deming of America / Petty Consulting/Productions; writer-narrator, Gene McPherson
(1 videocassette (45 min.)) 3010V
Petty Consulting/Productions; Cincinnati Milacron [distributor],c1991
The new economic age / featuring W. Edwards Deming ; CC-M Productions ; produced and directed by Clare Crawford-Mason
(1 videocassette (33 min.) + discussion guide (28 p. ; 24 cm.)) 3011V
Chicago, Ill. ;Films Incorporated [distributor],1992
Harvard Economics professor (later Secretary of Labor) Robert Reich and Edward Deming explain the impact of the new global economy on American industry and reveal their mandate for change in American managerial thinking.
The 14 points / featuring W. Edwards Deming ; CC-M Productions ; produced and directed by Clare Crwaford-Mason.
(1 videocassette (40 min.) + 1 discussion guide (28 p. ; 24 cm.)) 3012V
Films Incorporated [distributor],c1992.
This is the finest explanation ever produced of the 14 Points that changed the world economy. Now you can use Dr. Deming's essential principles as a framework for revitalizing your own organization.
Corporate leadership / featuring W. Edwards Deming ; CC-M Productions ; produced and directed by Clare Crawford-Mason.
(1 videocassette (25 min.) + 1 discussion guide (16 p. ; 24 cm.)) 3013V
Films Incorporated [distributor],c1992.
Dr. Deming and Donald Peterson, former CEO of Ford Motor Co., discuss corporate leadership's role in implementing Dr. Deming's principles.
The Red bead experiment and life / featuring W. Edwards Deming ; CC-M Productions ; produced and directed by Clare Crawford-Mason.
(1 videocassette (25 min.) + 1 discussion guide (12 p. ; 24 cm.)) 3014V
Films Incorporated [distributor],c1988.
A classic demonstration of why it's impossible for traditional American managerial techniques to lead us to quality improvement.
Lessons of the red bead experiment / featuring W. Edwards Deming ; CC-M Productions ; produced and directed by Clare Crawford-Mason.
(1 videocassette (25 min.)) 3015V
Films Incorporated [distributor],1992.
"The Red Bead Experiment reveals what we can do to improve upon traditional management techniques. In this voulme, you'll find practical strategies to shape your organization's future success."
The funnel experiment / produced and directed by Clare Crawford-Mason ; narrated by Lloyd Dobyns.
(1 videocassette (23 min.) + 1 discussion guide.) 3016V
Films Incorporated,c1992.
America in the global market / produced and directed by Clare Crawford-Mason ; narrated by Lloyd Dobyns.
(1 videocassette (25 min.) + 1 discussion guide.) 3017V
Films Incorporated,c1992.
Understanding profound knowledge / produced and directed by Clare Crawford-Mason ; narrated by Lloyd Dobyns.
(1 videocassette (25 min.) + 1 discussion guide.) 3018V
Films Incorporated,c1992.
Competition, cooperation and the individual / produced and directed by Clare Crawford-Mason ; narrated by Lloyd Dobyns.
(1 videocassette (25 min.) + 1 discussion guide.) 3019V
Films Incorporated,c1992.
In Volume XV Dr. Deming presents the fourth part of profound knowledge--the knowledge of psychology. He explains how misplaced competition--grades, ratings, and merit systems--smother intrinsic motivation and innovation.
The quality leader / produced and directed by Clare Crawford-Mason ; narrated by Lloyd Dobyns.
(1 videocassette (25 min.) + 1 discussion guide.) 3020V
Films Incorporated,c1992.
If Japan can, why can't we? / NBC News.
(1 videocassette (78 min.)) 3022V
Films Inc.,1980.
Tom Peters: the leadership alliance / produced by Paul Loewenwarter ; written by Tom Peters, Paul Loewenwarter ; editor, Howard Silver.
(1 videocassette (64 min.) + 1 viewer's guide.) 3024V
[Des Plaines, Ill.]Video Publishing House,c1988.
Designing corporations for success in the 21st century: (The Power of Systems Thinking Conference, 1995) / Jay W. Forrester
(1 videocassette (85 min.)) 3025V
Pegasus Communications, Inc.,c1995.
Insights and inspiration :how businesses succeed : the Blue Chip Enterprise Initiative : 1995 : volume one.
(1 videocassette (ca. 57 min.)) 3027V
Connecticut Mutual Life Insurance Company,c1995.
Inspiring stories of 17 small businesses who have overcome challenges and have become Blue Chip Enterprise award winners.
Paradigm principles / host and author, Joel A. Barker ; produced and distributed by Charthouse International Learning Corporation.
(1 videocassette ( 37 min.) + 1 facilitator's guide.) 3028V
ChartHouse International Learning Corporation,1996.
Barker explores paradigm principles, demonstrating through real life examples and stories, what happens when a paradigm shifts.
The business of paradigms / Joel A. Barker.
(1 videocassette ( 38 min.) +1 discussion guide.) 3030V
Charthouse Learning Corp.,1990.
Futurist Joel Barker explains how to anticipate and deal successfully with change by understanding the power of paradigms, sets of rules and regulations that define boundaries.
The power of vision Joel A. Barker ; produced and distributed by Charthouse Learning Corporation.
(1 videocassette (30 min.) + 1 facilitator's guide + 1booklet.) 3031V
Charthouse Learning Corporation,c1990.
Barker shows us how a positive vision of the future is essential for providing a meaning and direction to the present. He demonstrates how a meaningful vision empowers us to solve problems and accomplich goals.
Paradigm pioneers / Joel A. Barker.
(1 videocassette (30 min.) + 1 guide.) 3032V
Charthouse Learning Corporation,1993.
Barker explores the nature of the paradigm pioneer and shows how to become better at anticipating the changes and innovations that come faster every day.
But I don't have customers / produced by American Media Incorporated.
(1 videocassette ( 21min.) + 1training leader's guide.) 3033V
American Media Incorporated,1994.
On the road to manufacturing excellence.
(1 videocassette ( 40 min.) + 1 study guide.) 3034V
The Association for Manufacturing excellence,1988.
Celebrate living '94 / United Way of Greater Milwaukee
(1 videocassette (4 min.)) 3035V
United Way,c1994.
For use as a meeting starter or a team energizer, this brief video is filled with inspirational messages, truisms, moral principle and common sense advice for healthy living. The final frame does encourage giving to the United Way.
Race without a finish line/ a CRM production ; directed by Sam Weiss ; written by Warren Schmidt ; film production, Pantomine Pictures, Inc.
(1 videocassette (12 min., 10 sec.) + 1 leader's guide (25 p. : ill. ; 28 cm.)) 3036V
CRM Films,c1994.
The quality journey: 1990 national award-winning companies guide you toward total customer satisfaction/ QualiTech Communications.
(1 videocassette (120 min.) + 1 leader's guide + master set of handouts.) 3038V
Qualitech Communications,c1991.
Quality service: a commitment to customer satisfaction.
(1 videocassette (17 min., 32 sec.)) 3039V
American Society for Quality Control,[1991]
Stew Leonard's creating the customer's dream with Tom Peters.
(1 videocassette (59 min.) +1 guide.) 3040V
Video Publishing House, Inc.1989.
Top management's decision to implement TQM / a Goal QPC production ; produced by Amatulli & Associates, Inc.
(1 videocassette (13 min.) + 1 participant's guide.) 3041V
Goal/QPC,c1990.
Element One of a 10 videotape series developed to help organizations facilitate an effective and successful TQM implementation plan. Contains: The CEO's and top management's commitment to TQM.
Understanding the customer / a Goal QPC production ; produced by Amatulli & Associates, Inc.
(1 videocassette (18 min.) + 1 participant's guide.) 3042V
Goal/QPC,c1990.
Element Two of a 10 videotape series developed to help organizations facilitate an effective and successful TQM implementation plan. Contains: the core of the entire TQM process; Quality Function Deployment is used to facilitate this understanding.
Identify & evaluate critical processes / a Goal QPC production ; produced by Amatulli & Associates, Inc.
(1 videocassette (9 min.) + 1 participant's guide.) 3043V
Goal/QPC,c1990.
Element Three of a 10 videotape series developed to help organizations facilitate an effective and successful TQM implementation plan. Contains: The necessary steps taken to meet and exceed customer needs.
Initial pilot project teams / a Goal QPC production ; produced by Amatulli & Associates, Inc.
(1 videocassette (14 min.) + 1 participant's guide.) 3044V
Goal/QPC,c1990.
Element Four of a 10 videotape series developed to help organizations facilitate an effective and successful TQM implementation plan. Contains: How various employees begin to get involved in TQM.
Assess organization & create 5 year plan / a Goal QPC production ; produced by Amatulli & Associates, Inc.
(1 videocassette (22 min.) + 1 participant's guide.) 3045V
Goal/QPV,c1990.
Element Five of a 10 videotape series developed to help organizations facilitate an effective and successful TQM implementation plan. Contains: Based on thorough assessment, break through objectives are established.
Managing TQM momentum / a Goal QPM production ; produced by Amatulli & Associates, Inc.
(1 videocassette (15 min.) + 1 participant's guide.) 3046V
Goal/QPC,c1990.
Element Six of a 10 videotape series developed to help organizations facilitate an effective and successful TQM implementaion plan. Contains: The beginning of phase 2, organization-wide implementation.
Achieving breakthrough objectives through Hoshin planning / a Goal QPC production ; produced by Amatulli & Associates, Inc.
(1 videocassette (15 min.)) 3047V
Goal/QPC,c1990.
Element Seven of a 10 videotape series developed to help organizations facilitate an effective and successful TQM implementation plan. Contains: The vision and master plan guide managers to achieve breakthrough objectives.
Daily management & standardization / a Goal QPC production ; produced by Amatulli & Associates, Inc.
(1 videocassette (17 min.) + 1 participant's guide.) 3048V
Goal/QPC,c1990.
Element Eight of a 10 videotape series developed to help organizations facilitate an effective and successful TQM implementation plan. Contents allow employees to contribute to the TQM effort by making and maintaining individual job improvements.
New functional & cross-functional teams / a Goal QPC production ; produced by Amatulli & Associates, Inc.
(1 videocassette (12 min.) + 1 participant's guide.) 3049V
Goal/QPC,c1990.
Element Nine of a 10 videotape series developed to help organizations facilitate an effective and successful TQM implementation plan. Contents build alignment through organization-wide interaction.
Review TQM progress & revise 5 year plan / a Goal QPC production ; produced by Amatulli & Associates, Inc.
(1 videocassette (22 min.) + 1 participant's guide.) 3050V
Goal/QPC,c1990.
Element Ten of a 10 videotape series developed to help organizations facilitate an effective and successful TQM implementation plan. Contents: Plans for the future are based upon careful analyses of the successes and failures of the past year's efforts.
Why quality? / American Management Association and John Guaspari.
(1 videocassette (23 min.) + leader's guide.) 3052V
AMA,[1987]
Problem solving strategies: the Synectics approach / CRM McGraw-Hill Films.
(1 videocassette (28 min.) + leader's guide.) 3053V
CRM McGraw-Hill Films,1980.
Shows a problem-solving session held at Synectics, inc., a consulting firm specializing in helping clients explore creative alternatives and solutions. Presents strategies to stimulate organizational creativity and streamline problem solving.
The case of the missing person / CRM Productions ; directed by Susan Alexieff Shippey ; produced by Peter J. Jordon ; written by Robert E. Fern, Ronald L. Raley.
(1 videocassette ( 15:37 min.) + leader's guide.) 3054V
CRM/McGraw-Hill Films,1983.
The goal / a production of American Media Incorporated.
(1 videocassette (45 min.) + leader's guide.) 3055V
American Media Inc.,1995.
Brain power II / Advanced American Communications, Inc. ; executive producers, Robert C. Peters, B. Donald Greene ; produced by Diane Marie Smith ; directed by Bill Sheridan.
(1 videocassette (18 min.) + guide.) 3056V
Learning Corporation of America,1990.
Helps viewers break the old mental patterns, learn to concentrate with clarity, accept new ideas, be innovative, and increase their reliance on intuition.
Made in Japan "Whole"-istically / by Dr. Kosaku Yoshida.
(1 videocassette ( 58 min.) + guide.) 3057V
Petty Consulting/Productions,1990.
Who killed the customer? / Longman Training.
(1 videocassette (33:15 min.) + 1 presenter's guide + 1 packet of 5 photocopy masters + 1 packet of 5 transparency masters.) 3058V
CRM Films,[1991]
Training film on making your sales staff and support staff more responsive to the customer.
Groupthink / a CRM production ; written and directed by Kirby Timmons ; produced by Melanie Mihal.
(1 videocassette (25 min.) + 1 leader's guide.) 3059V
CRM Films,c1991.
Group tyranny and the Gunsmoke phenomenon
(1 videocassette ( 14:45 min.) + leader's guide.) 3060V
CRM Films,c1990
The helping hand: coaching skills
(1 videocassette (38 min.) + 1 guide and + 1 discussion leader's guide.) 3061V
Video Arts,1990.
How am I doing?: the appraisal interview / Video Arts ; written by Jonathan Lynn ; directed by Peter Robinson.
(1 videocassette ( 26 min.) + leader's guide.) 3062V
Video Arts,1977.
Demonstrates how to prepare, conduct and follow through with an effective appraisal interview; covers techniques to improve performances, productivity and profits, reinforce loyalty and commitment, and improve internal communication.
Think or sink :professional team decision thinking / produced in association with Heineken ; a Video Arts production.
(1 videocassette (26 min.) + user's guide.) 3063V
Video Arts,c1991.
A passion for excellence / CBS/Fox Video ; producers, Von Polk, Jusy Rodgers ; director, Lauren Hudson.
(1 videocassette ( 64 min.) + viewer's guide.) 3064V
CBS/Fox Video,1985.
Highlights the methods and accomplishments of people who have a passion for excellence; topics include service to customers and clients, innovation, creativity, and leadership.
Team-building: making the task the boss / CRM Productions.
(1 videocassette (18:15 min.) + leader's guide.) 3065V
Del Mar, CACRM/McGraw-Hill Films,c1983.
Building the perfect team.
(1 videocassette (29 min.) + 1 leader's guide + 1 briefcase booklet.) 3066V
Distributed by Video Arts Inc.,1991.
This video shows a dramatised example of a well-balanced team at work. It demonstrates how in a perfect team there are nine team roles, and each role has a different part to play to make the team as fully effective as possible.
Where there's a will.
(1 videocassette (29 min.) + 1 booklet (40 p. : ill. ; 21 cm.) + 1 leader's guide (21 p. : ill. ; 21 cm.)) 3067V
Video Arts,c1987.
Teaches leadership skills designed to build staff confidence and motivation in their jobs.
Stuck on quality
(1 videocassette (26 min.) + 1discussion leader's guide + 1 booklet) 3068V
Video Arts,c1991.
An inside job: meeting internal customer needs / Training Media Associates ; [presented by] Video Arts.
(1 videocassette (23 min.) + 1 guide and 1 discussion leader's guide.) 3069V
Video Arts,1990.
By the creators of "The Customer is Always Dwight", this program outlines three steps to creating effective internal customer perspective: 1. Identify your internal customers; 2. Consult them about their needs; 3. Serve them.
Quality: a commitment to continuous improvement / American Society for Quality Control.
(1 videocassette (17 min.)) 3070V
ASQC,c1990.
Quality: a commitment to continuous improvement / American Society for Quality Control.
(1 videocassette (17 min.)) 3071V
ASQC,c1990.
The power of one / Earth Communications Office.
(1 videocassette (1 min. 43 sec.)) 3073V
Audio Graphic Films & Video,c1996.
A public service anouncement featuring historical and contemporary persons who have impacted the world, illustrating that each one of us, working individually or within a group, can make a difference.
Overview of process improvement
(1 videocassette (19 min.) + 1 instructor's planning guide (combines instructor's classroom guide and participant's guide) + 1 certificate of achievement + 1 set of overhead transparencies.) 3074V
Technicomp, Inc.,c1993
The "Achieving Excellence" series will teach learners how process improvement techniques can be effectively applied to a service environment. This module provides team members the information needed to understand the process improvement process.
Selection, definition, and simplification
(1 videocassette (19 min.) + 1 instructor's planning guide (includes instructor's classroom guide and participant's guide) + 1 set of overhead transparencies.) 3075V
Technicomp, Inc.,c1993.
Measurement
(1 videocassette (19 min.) + 1 instructor's planning guide (contains instructor's classroom guide and participant's guide) + 1 set of overhead transparencies.) 3076V
Technicomp, Inc.,c1993.
The "Achieving Excellence" series will teach learners how process improvement techniques can be effectively applied to a service environment. The "Measurement" module explains the why, when, what, and how of measurement for process improvement.
Implementation and improvement
(1 videocassette (17 min.) + 1 instructor's planning guide (contains instructor's workbook and participant's guide) + 1 set of overhead transparencies.) 3077V
Technicomp, Inc.,c1993.
Idea generation
(1 videocassette (13 min.) + 1 instructor's planning guide (contains instructor's workbook and participant's guide) + 1 set of overhead transparencies (#1 missing).) 3078V
Technicomp, Inc.,c1993
Idea analysis
(1 videocassette (13 min.) + 1 instructor's planning guide (contains instructor's workbook guide and participant's guide) + 1 set of overhead transparencies.) 3079V
Technicomp, Inc.,c1993.
Data gathering
(1 videocassette (12 min.) + 1 instructor's planning guide (contains instructor's workbook guide and participant's guide) + 1 set of overhead transparencies.) 3080V
Technicomp, Inc.,c1993.
Data analysis
(1 videocassette (19 min.) + 1 instructor's planning guide (includes instructor's workbook guide and participant's guide) + 1 set of overhead transparencies.) 3081V
Technicomp, Inc.,c1993.
Process flow analysis
(1 videocassette (10 min.) + 1 instructor's planning guide (contains instructor's workbook guide and participant's guide) + 1 set of overhead transparencies (#1-3 missing).) 3082V
Technicomp, Inc.,c1993.
The case against performance appraisal / featuring Peter R. Scholtes ; produced and directed by Clare Crawford - Mason ; reported and narrated by Lloyd Dobyns.
(1 videocassette (23 min.) + 1 discussion guide.) 3083V
Films Incorporated,c1992
What to do instead of a performance appraisal / featuring Peter R. Scholtes ; produced and directed by Clare Crawford-Mason ; reported and narrated by Lloyd Dobyns.
(1 videocassette (21 min.) + 1 discussion guide.) 3084V
Films Incorporated,c1992
ISO 9000 international quality standards: Management overview / Ian Durand ; written and produced by International Quality Systems.
(1 videocassette (25 min.) + 1 video seminar workbook) 3085V
International Quality Systems,c1992
ISO 9000 international quality standards: ISO 9001 requirements / Ian Durand ; written and produced by International Quality Systems.
(1 videocassette (45 min.) + 1 workbook.) 3086V
International Quality Systems,c1992.
Meetings, bloody meetings / Video Arts Ltd. ; written by John Cleese and Antony Jay ; directed by Peter Robinson.
(1 videocassette (35 min.) + 1 guide (36 p. : ill. ; 21 cm.) + 1 booklet (36 p. : ill. ; 21 cm.).) 3087V
Video Arts,1993.
Illustrates the basic principles for conducting productive meetings. This edition begins with a three-minute introductory talk by Antony Jay, preceding the original film.
An invisible man meets the mummy, or How to serve the customer you didn't know you had without getting wrapped up in red tape / written by Bob Silberg ; produced and directed by Denise Dexler.
(1 videocassette (18 min.) + leader's guide.) 3088V
CRM Films,1994.
Leadership and the new science / a CRM production ; written and directed by Kevin McCary ; produced by Melanie Mihal.
(1 videocassette ( 24 min.) + leader's guide.) 3089V
CRM Films,1993.
The Second City comedy collection with Kevin Nealon / The Second City, Inc. and Video Publishing House, Inc.
(1 videocassette (16 min.) + discussion guide.) 3090V
Video Publishing House, Inc. [distributor],c1993.
Flight of the buffalo: soaring to excellence, learning to let employees lead / with James A. Belasco & Ralph C. Stayer ; produced by Dystar Television for corVision Media, Inc.
(1 videocassette (30 min.) + 1 discussion guide.) 3091V
corVision,1994.
Service with soul / Video Publishing House.
(1 videocassette (70 min.) + discussion guide.) 3092V
Video Publishing House,1994.
What is Legendary Service?
(1 videocassette (50 min.) + 1 participant's workbook.) 3093V
Blanchard Training and Development, Inc.,c1989.
Part 1: What is Legendary Service? A commitment to service ; All out recovery strategy ; Continuous improvement.
How do you achieve Legendary Service?
(1 videocassette (50 min.) + 1 participant's workbook.) 3094V
Blanchard Training & Development, Inc.,c1989
Ken Blanchard with Gary Heil and Rick Tate team up to talk about Legendary Service--service so good that it generates stories your customers brag about.
Part 2. How do you achieve Legendary Service? Listen ; Facilitate the changing role of management ; Define the playing field ; Provide autonomy.
How do you maintain Legendary Service?
(1 videocassette (50 min.) + 1 participant's workbook) 3095V
Blanchard Training & Development, Inc.,c1989.
Ken Blanchard, Gary Heil and Rick Tate team up to talk about Legendary Service--service so good that it generates stories your customers brag about.
Part 3. How do you maintain Legendary Service? Measure ; Hold everyone accountable ; Celebrate! Celebrate! Celebrate!
The new world view / Dr. Russell L. Ackoff
(1 videocassette (18 min.) + 1 discussion guide) 3096V
Films Incorporated,c1995
In Part I Dr. Ackoff establishes that an historical pattern exists, and that systems thinking is a natural outgrowth of what has gone before.
The big picture / Dr. Russell L. Ackoff
(1 videocassette (21 min.) + 1 discussion guide.) 3097V
Films Incorporated,c1995
The new leadership / Dr. Russell L. Ackoff
(1 videocassette (17 min.) + 1 discussion guide.) 3098V
Films Incorporated,c1995.
Doing the right thing / Dr. Russell L. Ackoff
(1 videocassette (23 min.) + 1 discussion guide) 3099V
Films Incorporated,c1995.
ISO 9000: six steps to global quality / produced by Coastal Video Comunications Corp.
(1 videocassette (25 min.)) 3100V
Coastal Human Resources,c1994.
Joel Barker's Implications wheel / Aurora Pictures ; a production of Infinity Limited and Aurora Pictures.
(2 videocassettes (145 min.) + 1 packet: support material + 24 wall charts) 3101V
Aurora,c1994.
A strategic exploration group process which helps identify possible implications, both positive and negative, of innovations, trends, policies, goals, events, or any other issue affecting the future of the organization
Stewardship: a governance strategy for the learning organization / Peter Block
(1 videocassette (68 min.)) 3102V
Pegasus Communication, Inc.,1995.
Mr. Block shares how the principles of stewardship can help support partnership over patriarchy, service over self-interest, and adventure over safety.
Can I have 5 minutes of your time? / Hal B. Becker
(1 videocassette (96 min.)) 3103V
Hal Becker,[199?]
The Pinch theory: renewing relationships at home and at work John Scherer & Associates.
(1 videocassette (24 min.) + 1 handbook.) 3104V
Distributed by Positive Employee Practices Institute,[n.d.]
Closing the gap: gender communication skills / produced by American Media Incorporated.
(1 videocassette (26 min.) + leader's guide.) 3105V
American Media Incorporated,1994.
Change in the workplace: preparation for downsizing.
(2 videocassettes (12, 24 min.) + 1 packet: 6 slides (col. ; 5 x 5 cm.) + 1 leader's guide (40 p. ; 28 cm.) + 1 review sheet (22 x 28 cm., folded to 22 x 10 cm.)) 3106V
FLI Learning Systems, Inc.,1993.
Managing & implementing change / presented by Eliyahu M. Goldratt
(2 videocassettes (180 min.) + 1 booklet) 3107V
Quality Satellite Network,c1996.
Benchmarking: outside the box.
(1 videocassette (20 min.) + 1 leader's guide.) 3108V
Harvard Business School Video,c1995.
Benchmarking: for continuous improvement
(1 videocassette (20 min.) + 1 leader's guide) 3109V
Harvard Business School Videos,c1995.
Benchmarking: core processes
(1 videocassette (20 min.) + 1 leader's guide.) 3110V
Harvard Business School Video,c1995.
I know just what you mean!: overcoming roadblocks to effective communication / Stephen R. Covey.
(1 videocassette (21 min.) + 1 leader's guide + 1 self-teaching guide.) 3111V
Covey Leadership Center,c1996.
Our desire to be heard often gets in the way of our ability to hear. This video shows how to improve interpersonal effectiveness by learning to distinguish between listening with intent to respond, and listening with the intent to understand.
The Abilene paradox / directed by Peter J. Jordan ; produced by Janice M. Reynolds ; written by Kirby Timmons.
(1 videocassette (28 min.) + leader's guide.) 3112V
CRM Films,c1991.
Management consultant Jerry B. Harvey illustrates the paradoxical nature of mismanaged agreement, describes symptoms of the paradox, probes the reasons behind the behavior, and offers strategies for eliminating collective decision-making confusion.