5 Replies Latest reply: Jan 27, 2014 8:34 AM by Dana Grennier RSS

IT HUB Questions

Jennifer Farrell

Why is it whenever  I attempt to navigate the HUB (as in leave My HUB), it tells me I'm logged out?  When I log back in, I'm taken back to my HUB and the cycle repeats.  I can't find any of the information that I'm looking for (and which is only contained on the HUB) because the system keeps logging me out.  I already am frustrated with the HUB and this is not helping.  There really needs to be a secondary means of getting information that doesn't require the HUB.

 

Oh, and my email, no matter how many times I follow the steps, it remains temporary.  When will these issues be fixed? -

  • Re: IT HUB Questions
    John Wagner

    And would it be too hard to keep us logged in like pretty much every website?  I can't remember the last time I had to log into Gmail or Facebook.

  • Re: IT HUB Questions
    Kip Kussman

    HI Jennifer- I'm not sure I am following you…you have a session time of 2 hours and a browser time of 8 hours.  Are you being logged out completely before 2 hours?  I just want to make sure I a m understanding the problem you are having. John Wagner the 8 hour browser session is what allows you to not have to re-enter your password.  Remaining logged in ( the way it has been explained to me) is too much of a security risk for student information  that is protected by FERPA so having to log in is actually to protect academic privacy for our students. Fred Wood from IT could explain it better.  Let me know if you have more concerns.

    • Re: IT HUB Questions
      Jennifer Farrell

      That's simply not true.  If I attempt to move within the site, it logs me out.  If I go to another site and come back, I have to log in, which is markedly different than Google or FB, for example, where I can return and be logged in.  I have never had a 2 hour session time nor an 8 hour log-in time.  Maybe if you leave the site open and don't go anywhere else? 

      • Re: IT HUB Questions
        Dana Grennier

        Jennifer Farrell it sounds like us watching your process would allow us to see what steps you are taking that are causing this issue.  What Kip Kussman said is accurrate so there must be something unique about your computer or browser.  Let us know when a good time might be to come and see your process.

         

        As for the email situation, the IT department is handling those issues.  Todd Kraiss was able to assist me with my email.  Perhaps reaching out to him could get your email back how you would like it to be.