Carol Mannino posted 1 year ago
Where would I find the help desk hours and room number.  I have a student who needs help and I want to send them to the correct place.

8 Comments

  • Dana Grennier
  • Carol Mannino

    Carol Mannino 1 year ago

    Thanks but an easier path when using search for IT department hours would help.
  • Kip Kussman

    Kip Kussman 1 year ago

    We are working on a glitch with the search right now. Stay tuned. 
  • Jill Bolanowski

    Jill Bolanowski 1 year ago

    Sorry to jump in, but after spending a frustrating 45 minutes this morning trying to find the IT department, I have to agree with Carol. The IT department really should be prominently displayed on the front page.
  • Julie Schuster 1 year ago

    The IT Dept sent out an e-mail  this morning with their new fall hours and location (S 301).  
  • Sam Simkowski

    Sam Simkowski 12 months ago

    Have to agree with Jill and Carol....I don't have a lot of kind words for this whole "HUB" thing. Give me back the Campus Intranet please! Seems like a lot of stuff is missing.....I'm sure it's out there.....somewhere!  It's very time consuming and you become frustrated while aimlessly wandering about. I finally reached the IT page via a link from myMSOE. So why not a quick link on the resource page? Surprise....IT is not even listed in any of the categories on the resource page.
  • Kip Kussman

    Kip Kussman 12 months ago

    Hey Sam- So sorry that you are having so many issues. We are aware of all of your concerns (because we've gotten the same feedback from others!) Thanks for letting us know.  Please know these are all issues we are currently working on. Unfortunately we will not be bringing the Intranet back but fortunately once the kinks are worked out, the new system should be easier to navigate...even though it may not seem that way right now. If you have any questions or would like help with the site, don't hesitate to reach out. I'm happy to help in any way I can. 
  • Bruce Thompson 12 months ago

    I had the same problem. I want to post on Blackboard instructions for graduate students to log onto the MSOE wireless network, but I couldn't find where to send them to check their MSOE passwords (most use their own emails and are only on campus for class. And most were unable to log on to the MSOE network this week. They could use the Guest network, but for some reason that doesn't like SAP.