Marybeth Gregor posted 1 year ago
how to I create a Maintenance ticket?  What do I give for organizational number?

13 Comments

  • Blake Wentz

    Blake Wentz 1 year ago

    i had the same issue, as long as I was logged into the HUB it bypassed that screen for the org number and let me submit a ticket
  • Eric Durant

    Eric Durant 1 year ago

    I have the same problem as Mary, Blake, but I am logged into Hub. 
  • Mary Nielsen

    Mary Nielsen 1 year ago

    I read something recently that said if you still need to enter the code, you should clear your cache. 
  • Dana Grennier

    Dana Grennier 1 year ago

    If you are being prompted to enter an organization number, it is 1584074240.  This is the same number as before.

    The ideal is that you are logged into Hub and then able to click on Maintenanace and IT tickets and bypass the organization number.  We are working to find out why the experience is inconsistent.  Though, clearing your cache may help the situation.
  • Marybeth Gregor

    Marybeth Gregor 1 year ago

    Dana,  that is the number that I used and it worked.  thank you.
  • Scott Schmalz

    Scott Schmalz 5 months ago

    where on the HUB do I find the place to setup a maintenance ticket?
  • Gerald Soriano

    Gerald Soriano 5 months ago

    Scott Schmalz, you should be able to click the "Maintenance and IT Tickets" charm located above your Activity feed and set up a ticket there. 
  • Scott Schmalz

    Scott Schmalz 5 months ago

    I figured it out, but there are no buttons next to those headings on my page. I literally have to click on the empty space to the left of the phrase "Maintenance & IT Tickets". I have never seen buttons or icons I just happened to notice my cursor change from an arrow to the hand. Thanks anyway.
  • Gerald Soriano

    Gerald Soriano 5 months ago

    Kip Kussman and Dana Grennier , is this an issue that needs to be fixed?
  • Dana Grennier

    Dana Grennier 5 months ago

    Scott Schmalz One other person has reported an issue like this.  If you happen to be the in CC today, stop by CC341 to show us what you are experience.  It may have something to do with your settings.  Chris Burdick experienced this and we figured out the issue.  Perhaps his memory is better than mine right now.
  • Chris Burdick

    Chris Burdick 5 months ago

    Scott, if you are using a browser that supports addons or extensions like Chrome or FireFox you may need to disable those one-by-one to find the culprit. I had a similar issue and it turned out to be the extension AdBlock Plus. Once I disabled just that one and then deleted the charms reappeared. Also since I sync my browsers between computers and operating systems this affected all of my computers. If you still are unable to resolve this by disabling one-by-one then the problem could go deeper. If you have not already, try a new browser i.e.: Safari or Opera. For me Safari was the only one that worked, however I also did not use addons or extensions.
    Hope this helps!
    Chris
    burdickc@msoe.edu
  • Chris Burdick

    Chris Burdick 5 months ago

    Scott Schmalz 
    Sorry I forgot to tag Scott in my response.
  • Gerald Soriano

    Gerald Soriano 5 months ago

    Chris Burdick, you can simply edit your post to prevent multiple posting :)