I am sorry you were having issues with the website. You have uncovered a couple of things that we are working to address as quickly as possible.
So, let me address them in order:
1. We are in the process of creating a public page for the IT department that will have very basic contact information on it. Through this page, we will link the space you located for additional details to those who are a part of the MSOE community.
2. Under Student Resources, we have added a link to the IT: Information Technology space. It is listed under Other resources.
3. For the search, you uncovered a bug that needs to be addressed. I am working with our vendor to improve that experience, as when you type in IT, the result should come up for you.
Thank you for alerting us to these issues.
I was so kindly informed about this, through an e-mail, while I was locked out of my e-mail. The MSOE IT department seems to have a working password reset system, which you have to register for for some reason.
I'm sorry that you had trouble reaching our Helpdesk last week. The password portal that you have given the links to is actually a brand new feature for our users and the "registration" process that exists is actually the part where you set up your security questions for future use. Due to the fact that so many things at MSOE use the same credentials, there is no single place where we can catch everyone and have them set up those security measures which is why there is a registration page. Once you have registered and set up your security questions, you'll be able to self-reset your password whenever you need to in the future.
Thanks for reaching out to us on the Hub and please feel free to let us know if you have any further questions.
Now do me a favor. Hit the search bar on this page and type IT. What comes up? Nothing. Yes so awesome! Now type IT: Information technology. Oh look there exists a page. Now just for fun, as shown below just above the title of the "Place", is the file path. The file path shows that the link to this page should be on the Student Resources page. Click on it and search the whole page, you can even try a control F and then type in IT. ZERO RESULTS.
Now for the kicker. Try calling the IT phone number. Now if nobody picks up you figure it would go to a voicemail right? You would be wrong again. You get a generic Cisco unity response asking you to dial the proper extension and when you don't you get disconnected from the call.
And on top of that the whole reason why I was trying to reach IT is because the horrible password reset application doesn't work, of course.
So I'd love if you could contact me with the cell phone number I provided to MSOE or maybe provide a number that works or valid hours that you are available since I have called half a dozen times from 4:30-6:00pm today and have gotten to answer, while your page says you are available till 7pm mon-fri. Or better yet lets fix the password reset application that in my 2 years here at MSOE has NEVER worked.
My rant is now over.
thank you for your time.