Department: IT

Provide onsite operations, administration, maintenance, technical, security and troubleshooting support for server and virtual server hardware/software. Acting independently or as part of a team, resolve Tier 3 trouble tickets using Veterans Administration tools and procedures while meeting service level agreement standards. Be able to assist Tier 1 and Tier 2 support personnel as a subject matter expert. Manages teams of system admins and is able to prioritize work and identify high risk critical problems and dedicate appropriate resources.

Supervisor

Peter Pfister
pfister@msoe.edu
(414) 277-7202

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