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MSOE Hub Help and Feedback

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Please see the following post in the IT Department area for information on the current status of email services for those faculty and staff members who were affected by the issue during yesterday's migration.

 

Email Migration Status Update: 5/13/14 4pm

 

If you have any questions or concerns regarding your email access, please contact the IT Helpdesk at 414-277-7288, or extension 7288 on campus.

Jen Haro

Email Migration Status Update

Posted by Jen Haro May 13, 2014

Some of our faculty and staff are currently unable to access their email accounts due to an issue encountered during the migration process. Please see the post in the IT Department area for more info: Email Migration Project Status: 5/13/14

 

If you have any questions or concerns regarding your email access, please contact the IT Helpdesk at 414-277-7288, or extension 7288 on campus.

Dana Grennier

Hub Update: Chrome Issue

Posted by Dana Grennier Jan 21, 2014

If you are using Chrome, your content tabs may look a little funny.  This is an issue with an update that Chrome pushed and we are trying to find resolution.  Firefox and IE render just fine.  We will keep you posted of any developments.


**Update***  This issue should be resolved for users now.  If you continue to have problems, please let us know.   2.13.14

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Want a way to explain to your aunt why she shouldn’t post a 1,000 word status update about seeing a lizard on the sidewalk while she was walking her dog? To explain to that 19-year-old girl in your class why she shouldn’t tweet a selfie in her mirror holding a glass of wine? It’s all about using social media responsibly and thinking before you post.

 

Being responsible online may seem like a no-brainer to some. However, we all have that one friend on Facebook or that person we follow on Twitter that posts things we would never even consider publishing online for the world to see. Maybe you’ve even seen posts in your ventures around Hub that you considered borderline inappropriate. So, how do you know what is responsible and what is not? Here are a few things you should think about and ask yourself before posting.

 

1. Could this post be considered bullying?

Through articles you have read or even things you have experienced in the past, you may believe bullying online only happens in middle and high schools. However, cyberbullying is an extremely serious issue for all age groups. Put yourself in the place of the person you are talking to and consider how you would feel if you were on the receiving end of your own message. Are you personally attacking that person? Is the message you are about to send threatening or intimidating? Could it make that person feel uncomfortable or unsafe? Sometimes it’s almost too easy to forget that that person is another living, breathing human being with his or her own thoughts, feelings, and emotions just like you. Be considerate. If you have any sort of inkling that your status update, comment, tweet, or wall post could be considered bullying, do not post it. It may be a good time to close your laptop, walk away, and take a breather from social media for a while. Learn more about cyberbullying here: http://www.stopbullying.gov/cyberbullying/

 

2. Will I regret this post in the future?

It’s either happened to you or someone you know. A status or picture gets posted on Facebook or tweeted by someone under the influence on Friday night that is immediately regretted and deleted Saturday morning. Someone makes a quick decision based on the emotions he or she is feeling at that moment and posts something mean or rude. These situations can be easily avoided by thinking before you post and making a promise to yourself to only use social media when you have a clear, sober mind. If you are someone who tends to abuse social networks while going out on the weekend, consider allowing a trusted friend to carry your phone for you. Drinking before the age of 21 is illegal in Wisconsin and it is NEVER a good idea to have pictures of you clearly doing something illegal on any social network. Similarly, if you are angered or upset by something you read online and your first reaction is to post a brash response, ask a friend to review the message before you publish it. The time it will take for you to do this will allow you to settle down, clear your head, and reconsider.


3. Am I purposely trying to upset people?

In Internet slang, a “troll” is “a person who submits a deliberately provocative online posting intended to incite an angry response.” You’ve most likely seen them in places such as Reddit, 4chan, or basically any website that includes a social feature where people can post anonymously. You might have even seen people you know offline “trolling” in some form on Facebook or Twitter. Though it might be amusing for the poster, it definitely isn’t for the rest of the website’s community. Trolls ruin the experience for every other user because their posts halt discussion and deter the website away from its original purpose. People begin to hesitate in posting for fear that the troll might respond. If you find enjoyment in these kinds of activities, it may be time to do some soul searching. Ask yourself why you like spending your time angering or upsetting other people online. Consider finding something else in which to devote your energy. For example, play The Sims 3 and have your sims troll on forums instead!

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4. Am I revealing too much information about myself?

This is where your aunt writing a novel on Facebook about how the waiter she had at Cracker Barrel looked like Leonardo DiCaprio comes in. It also includes that friend you follow that attaches his location to his tweets and tweets 5 times an hour so you can tell exactly where he is at any time of the day. Leaving too large of a “digital footprint” can be dangerous (and annoying for other users). You may have the privacy settings on your profiles perfectly tweaked, but the people who can see your information have the ability to take it and do anything they want with it. This means the information you share online is accessible to almost anyone. Think before you post sensitive information. Do your friends really need to know exactly where you live, work, and eat? Would this long, winding status update that people have to scroll through to read be better suited for another platform such as a blog?

 

Conclusively, the best guideline you can follow to being responsible on social media is to think before you post. The information about yourself you put online shapes people’s image of you just as much as the things you do when you’re out in public. So next time before you tweet, post that status or picture or leave a comment on Facebook, or even post in a discussion on Hub, consider taking a moment to think about what you’re posting and asking yourself these four questions.

We have developed a list of student organizations and departments on campus that used to have a list serve.  The document includes the name of the student organization and departments and if you need to join or follow the group.  Details can be found here and will be updated as we have more information.  Some of the student organizations and department groups are under construction.  Please be patient as everyone gets things up and running in the fashion they would like.

 

If you represent a student organization that is currently not on Hub, please request a group to get started.  If you do not see your group, please let us know by commenting on this blog.  We do not want to exclude anyone and no one was intentionally overlooked.

 

Have fun getting the information you are interested in! 

Dana Grennier

IT Update: List Serves

Posted by Dana Grennier Jan 14, 2014

The MSOE list serves were a convenient way to share information with the masses.  Whether you were a current student, faculty member or alum, you were able to receive the information that was important to you.  Unfortunately, data was lost on the list serve server as the campus recovered from the recent outage. While it was not planned to lose the list serves in this manner, as a community, we can rise to the occasion and have the communication back in place before we know it. Lucky for us, we have Hub!

 

What you need to know:

  • Student Organizations that have an open or members only group on Hub have the ability to email their members through their group.  Directions on how an administrator of the group can do this can be found here.

 

  • Hub Members can join any open or members only group.  By joining, they are signing up for any communication you send through Hub, whether posted or emailed.  If you were on a list serve, join the group!

 

  • Student Organizations that had a list serve prior to the outage may be able to access a members list by submitting an IT ticket.  The student organization will then need to invite the members to join their student organization on Hub by sharing their URL.

 

  • Departments on campus that had a list serve (for example, Financial Aid) have a place to follow.  You can follow a space by finding in on the website (look for the yellow square icons) and clicking on “Follow” in the upper right-hand corner.  Individuals following the space will receive notifications in their Hub inbox, unless they have changed their settings to send an email to their preferred email account.

 

  • Not all list serves are pointing to groups yet.  The department of digital marketing is working to have everyone up and running as soon as possible.  If you managed a list serve and need assistance, please email hub@msoe.edu to set up an appointment.

 

  • We plan to have a list of groups who are ready with their Hub groups posted this week.  Follow this blog to receive the updates.

 

  • A few list serves survived: MSOE, Milwaukee, overall Student Orgs list, Sale List.  These are managed by Student Life and will continue as they did prior to the outage.

 

 

Thank you for your patience and feedback!

The IT department has finished the migration process to the new mailbox servers and has made all of the new mailboxes permanent. Now that the server process is complete, each user can proceed to transition Outlook to use the permanent mailbox as well.

 

WARNING: Do NOT begin this process unless you have backed up any data that you wanted to keep from your local Outlook cache. You will be able to restore the backup files but not access the “Old Data” after this process is complete.

 

The process for doing this is explained in a series of 3 documents:

  • The first step should be completed by ALL Outlook users.
  • Step 2 should be completed by users who need to restore data from the backup file that they created recently.
  • Step 3 should be completed by users who have archived/saved information in .PST files.

 

The instructions have been written for both Outlook 2007 and Outlook 2010, which are the 2 versions that the university currently supports. Please use the appropriate directions for the version of Outlook that you have installed.

 

Step 1 – Connecting Outlook to your permanent mailbox:  Outlook 2007 and Outlook 2010

Step 2 – Restore data from export file: Outlook 2007 and Outlook 2010

Step 3 – Reconnect to archives within .PST files: Outlook 2007 and Outlook 2010

 

If you have any questions about the process, please contact the IT Helpdesk.

The IT systems team has been working to complete the process of finalizing the configuration of the new email storage servers. We have been asking users to maintain the “temporary mailbox” status while we determined if data recovery on the old email storage would be possible and we have learned that we will definitely not be able to recover the old email. We apologize for the loss of data that some of our users have experienced and encourage all users to regularly back up and archive any emails that they feel are critical to maintain permanently.

 

Given the current status of the system, we are finalizing the procedures to transition all Outlook users to permanent mailbox status. This procedure will include a set of steps that each user will have to follow in order to update their computer’s Outlook status. This procedure will be published on Friday and the Helpdesk will be available to answer any questions that users may have regarding the process.

 

Thank you again to all of you for your patience and understanding while the team has worked through the process of restoring services to the university. Please feel free to post any questions you may have in the comments section.

The email system is back up and is accessible. 

 

Thank you again for your patience.  If you have any questions, please direct them to the IT Help Desk.

Thanks again to the MSOE community for your patience and understanding as we have worked to restore all of the university's systems. At this time, all production systems are up and running including all of our large file storage drives (H, M, and O).

 

We have received a number of questions about the directions for backing up email in Outlook and we are directing everyone to submit a ticket and we will have someone contact you to answer specific questions.

 

We have also been asked about the "Temporary Mailbox" message that occurs when you open Outlook. The mailbox status is set to temporary so that we will have the option to restore any data that we may be able to recover from the server before the outage. We highly recommend that anyone who wants to save their local Outlook data do so by the end of the day Friday, January 10th. After that time, we will make the changes to the mailbox settings so that things return to the way they worked before.

 

Any other questions or issues should also be directed to the IT Helpdesk or submitted in a ticket.

There have been many questions asked about the missing information on the email servers and what is being done about it. Here is a summary of the situation.

 

The power event that occurred on Monday morning, December 30th, caused a catastrophic data center event in the main server room. The outage caused damage to several pieces of equipment which led to a multi-system failure. From the moment that power was restored, the IT systems team has been working around the clock in order to restore services to the university as quickly as possible. Due to the extent of the system damage, we have had to restore many things from backups; a process which takes considerably longer than simply rebooting systems that have lost power.

 

In regard to email, the equipment damage directly affected the data storage for the email servers that store all of the email/calendars/etc. for our users. The situation was assessed and a plan to move forward was made in conjunction with the executive team. The first priority was to restore the services so that the university can continue to function and this was done by creating new mailboxes for every user so that email could be sent and received. The IT team is pursuing available options regarding the restoration of the email server data, however the probability that a full or even partial recovery will succeed is very small. With recovery in question, we are asking users to save anything that they may have cached locally so that their loss is as minimal as possible.

 

The local cache is one of the reasons that the university has provided and recommended the use of Outlook for many years and we continue to recommend that route. Using a locally cached program, such as Outlook, provides several conveniences to the user and also provides one extra level of storage during an event such as this one.

 

Please be assured that the IT systems team has been continually improving our systems redundancy and replication plans for several years and will be performing another full assessment of the situation with regard to recent events.  Any proposed changes resulting from that evaluation will be submitted to the executive team for review.

 

Once again, we thank you for your patience and understanding as we work through the process of restoring the university’s systems.

 

Sincerely,

Jennifer Haro

Director of Technology and Information Systems

Thank you for your patience as we have worked over the last several days to restore the MSOE IT systems.  Here is the status update of as end of day, Friday, January 3rd:

 

Email - available. Use webmail or back up your Outlook prior to using it.  Please see instructions on saving your information in Outlook.

 

O and M drives - We are still working on restoring these drives but we have had some issues due to the large number of files kept in these locations. We will continue to work on the restore and expect to have both drives available by Monday.

 

H drive - We have backups of the H drive ready to be restored but can not start that process until the O and M drives are finished. It may not be ready until Monday/Tuesday of next week. We will provide another update on the H drive availability once we have a more accurate time estimate.

 

Blackboard - available at msoe.blackboard.com

 

Library databases - available from on and off campus

 

Jenzabar and myMSOE - available

 

January 6th Payroll - processed as scheduled

 

ID card access, vending, and food locations - available, as regularly scheduled

 

Ad Astra - unavailable - We are working with our vendors to resolve issues with the Ad Astra room reservation system.

 

If you have additional questions, you are encouraged to submit a ticket to the IT Help desk 

In addition to your email, calendar and contacts, etc, you may also have created rules in Outlook to better manage your inbox.  Please refer to the instructions below on how to import and export your local rules from your installed clinet.

 

Please feel free to contact the IT Helpdesk with any support questions or issues you may have.

 

Exporting your Outlook rules

 

Importing your Outlook rules

As questions have been coming in, we wanted to provide some frequently asked questions that may help you as you back up your email data:

 

Q: I don't use Outlook, but I use another email program that downloads my email. What can I do?

A: Other email programs should have a similar procedure for saving locally downloaded emails. Use the help tool within your email program to learn how to export or archive that mail.

 

Q: My .pst files are stored on my H drive. Are they still there? When can I get at them?

A: If your .pst files are stored on your H drive, then they are still on the H drive server and it is in the process of being restored. We don't have a time estimate on the availability of the H drive server at this time.

 

Q: I only used webmail to access my email. Will I be able to save my messages?

A: Unfortunately, no. The email storage servers were lost in the outage and we have had to create new ones which means that all mailboxes are empty.

 

 

We will continue to add to this document if more questions come in.  Thank you again for your continued patience.

 

If you have further questions, please contact the IT Help Desk at 414-277-7288.

This blog will explain the steps necessary to retrieve the Outlook data (email, tasks, contacts, calendar, notes) you had prior to December 30th.

 

The data is still available in a file on your computer. In order to save that data, we strongly advise you to back up your Outlook using the directions below.  While your Outlook mailbox is not restored at this time, following the steps will ensure what you do have will be accessible via the file stored on your MSOE computer.

 

 

Backing up your Microsoft Outlook 2010 Data

 

Viewing your Microsoft Outlook 2010 Data

 

 

Thank you for you continued patience as IT works diligently to restore our services.  If you have any questions, please contact the IT department  Help Desk at 414-277-7288.

 

Updates will continue to be shared as they are available.