Counseling Services provides a setting in which students may confidentially discuss problems that affect their education goals including decision-making, confidence and identity, interpersonal troubles, and overall concerns with emotional well-being. Personal problems, whether they have their origin on or off campus, often deter students from their formal educational objectives. Counseling Services can help students focus on realistic solutions to these and other potential problem areas so students may pursue personal and academic satisfaction and success.

Have questions? Email counseling@msoe.edu or call (414) 277-7590. Ready to request an appointment with a counselor? Complete a request form.

Office Hours

Monday – Friday: 8 a.m. – 4:30 p.m. (closed in June and July, and whenever the university is closed)

Frequently Asked Questions

What services are provided by MSOE Counseling Services?

We offer individual mental health therapy on a short-term, solution-focused treatment model. In contrast with RCAS and academic advising, we focus on mental and emotional health issues rather than school-centered challenges. Walk-in support is available during regular business hours for individuals experiencing a mental health crisis (i.e., suicidal and/or homicidal thoughts, significant disconnect from reality, recent instance of trauma). Additionally, we offer several programming opportunities around campus throughout the academic year.

How long will it take for me to get my first appointment?

The practitioners at Counseling Services provide therapy services on a first-come, first-served basis, so the wait time is dynamic. Typically, students wait 1- 2 weeks for their first appointment, but this wait may be longer at times of high demand.   

How much does it cost?

Counseling Services are available to all enrolled MSOE students free of charge.

Is there a cap on how many times I can be seen?

Counseling Services has no session limit, but your counselor may recommend less frequent sessions (e.g., every 2-3 weeks) to meet the needs of as many students as possible.

What are the limits to the services Counseling Services provide?

Counseling Services staff are general practitioners who can support most students with most challenges within our model of treatment. However, your counselor may refer you to seek off-campus outpatient care if your condition requires more specialized treatment and/or a higher level of care.

What should I do if I am experiencing a mental health emergency?

If you are experiencing a mental health crisis or emergency, including in cases where there is intent to hurt yourself or someone else, please contact the Public Safety emergency line (414-277-7159). Public Safety is comprised of trained first responders who are able to include Counseling Services personnel during emergencies when it is identified as an appropriate support.

Can staff and faculty receive services?

Counseling Services does not provide treatment for MSOE faculty and/or staff. However, MSOE employees may consult with Counseling Services if they have general questions about external referrals or they have a concern for a student and need assistance in approaching the situation. If you work for MSOE and know a student you think may benefit from Counseling Services, we encourage you to talk to the student and encourage them to fill out our request form.

What should I do if I need to cancel my appointment?

If you’d like to cancel or reschedule your appointment for any reason, email your counselor directly and/or the Counseling Services email (counseling@msoe.edu). You also can cancel your appointment directly through the Medicat patient portal.

What happens when MSOE goes on break?

Your counselor will work with you to conclude your therapy at or before the end of each semester. Counseling Services is closed for the months of June and July each year.

Can I see the same counselor for my entire time as an MSOE student?

If you have seen a particular counselor in the past, and would like to see them again, please note it on your request form. We do our best to provide continuity of care for students when it is possible.

Are my sessions confidential?

Each counselor at Counseling Services is licensed to practice in Wisconsin, whose statutes dictate complete confidentiality between the counselor and the client. Other than in case of a rare exception (when there is imminent risk to the client or someone else, or in cases of ongoing abuse and/or neglect of vulnerable populations), your conversation(s) within Counseling Services will be kept entirely private.

Our Commitment to Inclusion

MSOE Counseling Services is committed to providing an environment where community members, regardless of racial and ethnic membership, gender, sexual identity, social class, religious affiliation, nationality, and/or disability status, are provided with services and programs that are inclusive and allow for self-expression through providing a safe place to be heard and accepted.