Help Desk Services

The MSOE Information Technology Help Desk serves as the primary point of contact for all Information Technology support to faculty, staff, and students. We offer persistent technical support to resolve all technology-related issues in a professional, efficient and effective manner. The MSOE Help Desk is the place to start for all your computer, printer, telephone, and cable television problems or questions. To report a problem with any of these services or to get help using supported software please call the Help Desk at (414) 277-7288 or send an email to helpdesk@msoe.edu.

We are a Microsoft Windows® 10 shop. The Help Desk and Quality Assurance service area (QA) are in the Campus Center building, and are staffed by 4 IT Tier 1 technicians and 2 IT Tier 2 technicians and Helpdesk Coordinator. We provide support for many software applications, including MS Office Suite®.

Red Cap Week

Red Cap Week is designed to connect and conveniently perform different types of support at the customer’s location, such as troubleshooting, setup, software upgrades and some installation of systems and equipment that normally you would have to come to us for. This our way of connecting to our customers to build a relationship and your confidence in our support as our customers. Please review the Concentration Plan for your building above.

2017-18 Dates:

  • Week 2 of Q2, December 4th - 8th, 2017
  • Week 8 of Q2, January 29th - February 2nd, 2018
  • Week 7 of Q3, April 23rd – 27th, 2018

Building Concentration Plan

  • Mon - Campus Center Building
  • Tues - Science Building
  • Wed - Library & Grohmann Museum
  • Thurs - Alumni Partnership Center & Radar School of Business
  • Fri - Kern Center & Ground floor Dorm Staffers

Quality Assurance

In April 2016 the Help Desk implemented the QA service area as the centralized point of service and repair on all computer related problems. In addition, the helpdesk implemented a new asset tracking system by ASAP to track and give accurate account of each asset that is provided to our staff, faculty and students. All service requests are submitted through our ticketing system software FreshService, which may come to the Help Desk via phone, e-mail, or personal visits.